Privacy Policy

Introduction

Oasis Guest Lab ("we", "us") is an AI-powered guest communication platform operated by Lux Oasis Advisory & Services LLC. The platform enables holiday home operators to manage guest conversations over WhatsApp, with monitoring and control through the Chatwoot interface. By using our website or services, you accept the practices described in this Privacy Policy.

Who We Are

Oasis Guest Lab is a product of Lux Oasis Advisory & Services LLC, a company registered in the United Arab Emirates. The platform provides automated guest communication for holiday home operators, combining WhatsApp messaging with a Chatwoot-based control layer. For the guest data handled through the platform, we act as a data processor on behalf of the property operators who use our services. You can reach us at info@luxoasisadvisory.com.

Data We Collect

• Guest data: WhatsApp phone numbers, display names, and the content of messages sent to operator numbers connected to the platform.
• Operator data: business details provided during onboarding and account administration.
• Conversation records: message histories and timestamps required to operate the service.
• Technical data: IP addresses, browser information, and usage logs generated when you access our website or dashboards.

WhatsApp Data & Meta Platform Policy

Messages sent through WhatsApp are processed through Meta's infrastructure via the official WhatsApp Business API. We do not use WhatsApp data for advertising. Message content is used solely to generate automated responses and to enable operator oversight of conversations. Guests may request deletion of their conversation data at any time by contacting us or the property operator.

How We Use Data

We use the data we collect to deliver the service, improve AI response quality, enable conversation monitoring and human escalation, provide customer support, and comply with legal obligations. We never sell personal data, and we do not use guest data for marketing.

Storage & Security

Data is stored on Hetzner servers located in the European Union. Transmissions are protected with SSL/TLS encryption, and access to systems is restricted through access controls. Conversation data is retained for a maximum of 12 months unless a longer period is required by law.

Your Rights Under GDPR

Where the EU General Data Protection Regulation applies, we process data on the legal bases of legitimate interest, performance of a contract, and legal obligation. You have the right to access, correct, erase, restrict the processing of, and port your personal data. To exercise any of these rights, contact info@luxoasisadvisory.com.

UAE Personal Data Protection Law

We comply with the UAE Personal Data Protection Law (PDPL), including the principles of fair processing, collection for specified purposes, UAE data residency requirements where applicable, and the rights granted to data subjects under the PDPL.

Third-Party Services

We rely on a small set of carefully chosen service providers to run the platform:

• Meta / WhatsApp — message delivery over the WhatsApp Business API.
• Chatwoot (self-hosted) — the operator conversation dashboard.
• OpenAI — AI processing used to generate responses.
• Hetzner — EU-based server infrastructure.
• 360dialog — WhatsApp Business API connectivity.

Cookies

Our website uses minimal cookies — functional and analytics cookies only. We do not use advertising cookies and we do not track you across other sites.

Changes to This Policy

If we make material changes to this Privacy Policy, we will notify operators by email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

Contact

Questions about this policy or about your data can be sent to info@luxoasisadvisory.com, or via oasisguestlab.ai.